Billing terms and conditions

Atelier Vionetta prioritizes a seamless, secure, and transparent checkout experience. Below are the details of our accepted payment methods, processing practices, and security measures.

1. Payment Methods We Accept

To make shopping easy and flexible, Atelier Vionetta supports a wide range of popular payment options:

  • Major Credit & Debit Cards – Visa, MasterCard, Amex
  • Digital Payments – Shop Pay
  • Google Pay & Apple Pay

If you have trouble using a payment method, feel free to contact our support team for assistance.

2. Payment Terms

All orders must be paid in full at the time of purchase. We are unable to process or ship any orders without successful payment authorization.

If your transaction is declined, the order will not be confirmed, and no items will be shipped until payment is resolved.

3. Pricing and Currency

All product prices on our site are displayed in GBP (Great British Pounds).
Prices may change without notice due to promotions, supplier costs, or other adjustments.

Any applicable taxes or service fees will be clearly shown at checkout before finalizing your purchase.

4. Safe & Secure Transactions

We take your privacy seriously. Our website uses SSL encryption and reliable, PCI-compliant payment processors to protect your information.

Please note: Atelier Vionetta does not store your credit card details or payment credentials at any time.

5. Refunds and Disputes

All refunds are handled according to our Returns & Refunds Policy.
If you encounter any issues, we encourage you to reach out directly to our team before filing a dispute—we’re happy to help make things right.

We reserve the right to challenge unauthorized chargebacks that fall outside our store policies.

6. Fraud Prevention Policy

To help protect our customers and business from fraud:

  • We may pause or cancel orders that appear suspicious or are flagged by our system.
  • Identity verification may be requested for high-value or unusual purchases.

We appreciate your understanding and cooperation in maintaining a safe shopping environment for all.

CONTACT DETAILS

Business Name: Atelier Vionetta
Address: 28 Queen St, London EC4R 1BB, United Kingdom
Phone: +44 7458 164418
Email: info@ateliervionetta.com

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Our team typically responds within 1–2 business days.