Frequently Asked Questions

Welcome to the Atelier Vionetta Help Center

We're here to make your shopping experience seamless, informative, and enjoyable. Below you'll find answers to our most frequently asked questions. If you can’t find what you’re looking for, our support team is just a message away.

1. When Will My Order Be Delivered?

Orders are typically delivered within 4 to 11 business days, depending on processing and delivery times.

  • Order Cut-Off Time: 5:00 PM (GMT)
    Orders placed after this time are processed the next working day.

  • Processing Time: 1–3 business days
    Includes order confirmation, quality checks, and packaging.

  • Delivery Time: 3–8 business days
    Once shipped, your parcel will arrive via one of our trusted carriers (Mon–Fri).

 

Please note: Delivery estimates can vary slightly due to holidays, regional factors, or high-demand periods. You’ll receive tracking details by email once your parcel is dispatched.

2. Is Shipping Free?

Yes! We provide free delivery across the United Kingdom on all orders.

3. Where is Atelier Vionetta Located?

We are proudly based in London, United Kingdom, and currently ship only within the UK.

4. What Should I Do If My Item is Faulty?

We stand by the quality of our products. If you receive a damaged or defective item, please get in touch within 30 days of receiving your order and we’ll arrange a replacement.
Check our Returns & Refunds Policy for full details.

5. Can I Cancel My Order?

Absolutely—orders can be canceled within 24 hours of placing them.
Please contact us as soon as possible if you'd like to cancel your order.

6. What’s Your Return Policy?

We offer a 30-day return period for all eligible items. Products must be unused, in original condition, and in their original packaging.
Please refer to our Returns & Refunds page for the full process.

7. How Long Does a Refund Take?

Once we receive and inspect your returned item, refunds are processed within 7 business days to your original payment method.

8. Do Your Products Come With a Warranty?

Yes, we provide a 30-day warranty against any manufacturing defects.

9. How Can I Reach Customer Support?

Feel free to reach us by email or phone, or use the Contact Us page on our website.

10. Do You Offer International Shipping?

At this time, we only deliver to addresses within the United Kingdom.

11. Is There a Physical Store I Can Visit?

No—we are an online-only boutique. This allows us to offer premium goods at better value directly to our customers.

12. Can I Exchange an Item?

We do not process direct exchanges. If you’d like a different size or style, simply return the original item and place a new order.

13. How Can I Track My Package?

Once your parcel ships, you’ll receive an email with a tracking link.
You can also track your package anytime via our track your order page on the website.

CONTACT DETAILS

Business Name: Atelier Vionetta
Address: 28 Queen St, London EC4R 1BB, United Kingdom
Phone: +44 7458 164418
Email: info@ateliervionetta.com

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Our team typically responds within 1–2 business days.